Tools and techniques

8D Problem-solving process

Tools for continuous improvement

"8D" is a team-approach used to identify, correct, and eliminate recurring problems. Being applicable to all industry sectors, it is widely used and considered most effective. 

This new version of our already well established 8D course has been adapted to fit closely with AS13000 “Problem Solving Requirements for Suppliers” issued in May 2014 by SAE International. 


Throughout this 2-day course, practical exercises will provide participants with the opportunity to experiment with simple and transferrable tools (e.g. brainstorming, Ishikawa, 5-Why, fault-tree diagram, action plan, priority matrix, etc.). 

In addition, day 2 of the 2-day course, will provide participants with the opportunity through teamwork to hone their skills by 

  • Implementing the full 8D process
  • Evaluating an action plan submitted by a supplier.

Participants will first discover and understand the 8D process and then learn which tools are relevant at each step of the process. Participants will also have the opportunity to develop the skills necessary for implementing the 8D process as well as for evaluating supplier’s 8D Action plans.

Target Audience

The course was developed for personnel who, involved in the improvement of their organization’s Quality management system, or in a problem-resolution process, need to understand that process and to develop the skills for implementing it. The course is relevant for participants from all organizations regardless of the nature of their products or services.


This 1 or 2 day course is only presented on-site. This facilitates, as applicable, customizing to focus on tools the organization might favor.


This 1 or 2-day course will provide participants with the knowledge and skills necessary to understand and apply the 8D problem-resolution process through:

  • Problem description
  • Root causes identification
  • Determination of corrective action and action plan 
  • Evaluation of effectiveness and prevention
  • Recognition.


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  • Price

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