Awareness and information

Understanding ISO 9001 : 2015

Quality management system

The ISO 9000 family of standards represents a large international consensus. Published for the first time in 1987 by the International Standards Organisation (ISO), the ISO 9001 standard has since evolved via four revisions. Adopted as the national standard by most countries, it is also the choice of more than one million businesses for their quality management system (QMS). A major element of procurement strategies in many industrial sectors, it is also associated with product certification programs or part of regulations.

This course presents the latest edition of ISO 9001, published in 2015.

Offered publicly in French on occasion.

NB : To focus specifically on the most significant differences between the recent edition and the 2008 edition, we offer the half day course: ISO 9001 Transition 2008 » 2015.


The course is organised into 8 chapters as follows:

  • Introduction
  • Concepts and definitions
  • Achievement of operational activities
  • Support
  • Performance evaluation and improvement
  • Organizational context and Planning
  • Leadership
  • Synthesis and conclusion

The visual support material is highly recognized and has been for more than 25 years. It empasizes key points, facilitating the comprehension and retention of the information presented. Each participant also receives a manual of the course material.

Instructors of the "Accademia Qualitas" network are among the most technically competent and pedagogically qualified. They know how to create a dynamic and convivial atmosphere. They challenge participants with questions, exercises and exchanges. They share their vast practical experience.


The goal of this course is for participants to develop a solid understanding of each of the articles of the ISO 9001:2015 standard, and how they are interrelated in order to create a dynamic quality management system that enables the organisation to reach its quality objectives in harmony with its strategic objectives.

Target Audience

This course is designed for support staff and, in general, any personnel that would like to become familiar with and understand the standard, and/or personnel that would like to refresh its existing understanding of the requirements, particularly with regard to the latest edition of the standard.

The course is relevant to organizations of all types and sizes.


7 course hours

The schedule may be modified as needed for internal sessions.

An "internal" session means that all the participants are from the same organization.


The instructor supplies the participants with the needed pedagogical material before the session.

The participants receive a course manual containing a copy of all the slides presented, with space for notetaking.

We encourage participants to bring their own copy of the relevant standard(s) to facilitate exercises and further notetaking.

Upon completion of the course, a certificate* attesting to the hours of professional training will be remitted to each participant, as well as our customer satisfaction survey.

*we are a certified training organization by the Commission des partenaires du marché du travail


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