Internal auditors
Internal auditing of processes
Adding value with the PDCA approach |
This new approach of process audits that we used this year for our internal audits has been very successful. Auditees as well as auditors like this approach. For auditors, it is easier to prepare, to come to audits findings and to draw audit conclusions. For auditees, this new approach forces them to think in terms of “processes” and therefore to see the QMS from a different angle.
Pierre V. Lavoie
QCM |
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Auditing the management system
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Internal auditors
Internal auditing of processes
Adding value with the PDCA approach
Quality management systems have evolved rapidly in the last years, and the process approach is increasingly better understood and implemented in organizations worldwide. In order to provide a useful contribution to the management of processes and to the performance of the quality management system, internal audits must assess the effectiveness of audited processes, and not be limited to confirming the compliance to planned arrangements.
OBJECTIVES
A 3 day course on internal auditing of processes or of a system, with an objective that the participants will be able to assess the effectiveness of a process or of the system.
WHO SHOULD ATTEND
This course has been designed for the training of new internal auditors. The person responsible for defining, implementing or managing the internal audits program should attend the 5-day Auditor training course.
PREREQUISITE
There is no academic prerequisite for this course. However, some knowledge or experience in management will greatly enhance the learning of proposed concepts and techniques.
OUTLINE
After having reviewed the concepts related to processes and management systems, as well as the basics of auditing, you will prepare and conduct a real audit at your site, from lists of questions developed by your team during the session. You will present your audit conclusions during simulated closing meetings.
Combined with the appropriate academic or professional qualification, this training course will enable you to efficiently and competently perform internal audits.
OVERVIEW
Concepts on processes and management systems
Managing a process (PDCA cycle)
Basics of auditing and terminology
Audit preparation
Conducting an audit and communication techniques
Audit practices on simulations
Coming to structures audit conclusions
Effective post-audit meetings
Audit report and audit follow-up
An optional exam, free of charge, will assess your knowledge of the concepts and of audit techniques. A certificate of success will be issued, as applicable.
INSTRUCTORS
Denis Pronovost with the contribution of
Pierre F. Caillibot
DETAILS
Each participant receives:
ISO 19011:2002
Book "Internal Quality Auditing" by Denis Pronovost
Participant handbook
Credits 2,1 CEUs.
DURATION
3 days
$ 1095
Only $ 365 / day.
Taxes not included.
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