|
The Process Approach
that forms the basis for the international management system standards
OBJECTIVES
Explain the process and system concepts, as well as their management.
WHO SHOULD ATTEND
Manager of all levels, process owners, and managers responsible for the implementation or the maintenance of a management system.
PREREQUISITE
None
OUTLINE
Using an easy example, the presenter explains the concepts of effectiveness and efficiency of processes, irrelevant of the standard used. He covers management systems as different entities, and also speaks about integrated management.
This cybercourse could be useful before the course The Process identity card.
OVERVIEW
Subjects covered include processes and their management
actual results VS planned results
corrective and preventive actions
improvements
management cycles (natural frequencies)
PDCA applied to processes
quality management system and its management
objectives of a system
indicators and measurement
corrective and preventive actions
PDCA applied to systems
as well as other management systems
environment
health and safety
maintenance
necessary interactions between systems
and finally the differences between a process and a system.
INSTRUCTORS
Denis Pronovost, author of Internal Quality Auditing.
DETAILS
For information on the necessary equipment, or on the time zones, please go to the page on the technical aspects.
A certificate of attendance will be sent after the session.
DURATION
2 hours; please reserve an extra 30 minutes, just in case…
CAD$ 200
Attendance to virtual classes is limited for a more effective participation.
This course can be delivered whenever a minimum of 4 participants make a special request to that effect.
|
 |
|
|
|
