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New edition of ISO 9004 maps out the path forward to
ISO has just published “ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach”. This is the third revision of the standard first published in 1987.
ISO 9004:2009 provides guidance for the continual improvement of an organization's overall performance, efficiency and effectiveness based on a process-based approach.
ISO 9004:2009 provides a broader perspective of quality management than ISO 9001:2008. It will prove useful to organizations whose top management wishes to move beyond ISO 9001, in pursuit of ongoing improvement, measured through the satisfaction of customers and other stakeholders.
ISO 9004:2009 is not intended for third-party certification, regulatory, or contractual use. Although it complements ISO 9001:2008 (and vice versa), it is not a guide to the implementation of ISO 9001:2008 and can be used independently.
For more information and to find out how to procure ISO 9004:2009, please visit the ISO website.
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