Process owner

Process-based management is an effective approach to optimizing an organization’s operations by focusing on key processes. By integrating the PDCA (Plan-Do-Check-Act) approach, companies can continuously improve their processes by planning, implementing, checking and acting to correct any problems. This iterative method ensures continuous improvement and greater operational efficiency.

By adopting process-based management and following the PDCA approach, organizations can more easily identify weak points in their processes, implement corrective and preventive actions, and measure results to ensure objectives are met. This approach promotes transparency, accountability and alignment of activities with the company’s strategic objectives.

Thanks to process-based management and the PDCA approach, organizations can reduce waste, improve product and service quality, enhance customer satisfaction and increase their competitiveness in the marketplace. By focusing on continuous improvement and proactive problem solving, companies can adapt more quickly to change and remain competitive in a constantly evolving environment.

Target clientele

This course is aimed at anyone who has to manage a process, whether as a manager, quality manager or member of the management team.

Course Objective

After completing this course, participants will be able to effectively manage a process, optimizing it to meet the organization’s strategic objectives.

Content

This course covers process management, explaining the key steps involved in effectively managing processes. It covers the tools and techniques needed to optimize performance and ensure rigorous monitoring. Participants will learn how to analyze, plan and improve processes within their organization.

The course will cover the following aspects, among others:

• The quality approach
• Process description
• Process mapping
• Process management and improvement
• Prerequisites

There are no academic prerequisites for this course. However, some knowledge or experience in management will greatly facilitate the appropriation of the concepts and techniques presented.

Total time

2 days (14 hours)

Evaluation

None

Rates

• 1 150 $ / participant in virtual class
• 1 250 $ / participant in classroom
• Request a quote for a private group session