{"id":3567,"date":"2025-08-01T13:45:36","date_gmt":"2025-08-01T13:45:36","guid":{"rendered":"https:\/\/www.accademia.com\/?page_id=3567"},"modified":"2026-03-18T10:35:04","modified_gmt":"2026-03-18T15:35:04","slug":"iso-9001","status":"publish","type":"page","link":"https:\/\/www.accademia.com\/en\/iso-9001\/","title":{"rendered":"ISO 9001 certified"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3567\" class=\"elementor elementor-3567\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c1c3e e-flex e-con-boxed e-con e-parent\" data-id=\"49c1c3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01e6a3b elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"01e6a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ccb69a elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"8ccb69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7db521e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7db521e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">La gestion de la qualit\u00e9 selon<br> la norme ISO 9001<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7af5a1a elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"7af5a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-096573d elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"096573d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aff50d2 e-flex e-con-boxed e-con e-parent\" data-id=\"aff50d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb8a5e6 elementor-widget elementor-widget-button\" data-id=\"eb8a5e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.accademia.com\/en\/services\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&lt; Back to previous page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff23714 elementor-widget elementor-widget-spacer\" data-id=\"ff23714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e970670 elementor-widget elementor-widget-heading\" data-id=\"e970670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ISO 9001: a global pillar of quality management <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b29ce34 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"b29ce34\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b907e4 elementor-widget elementor-widget-text-editor\" data-id=\"8b907e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"gb-grid-column gb-grid-column-01342c1f\"><div class=\"gb-container gb-container-01342c1f\"><div class=\"gb-inside-container\"><p style=\"font-weight: 400;\">First published in 1987 by the International Organization for Standardization (ISO), ISO 9001 is part of the ISO 9000 family of standards, which is the result of broad international consensus. It has undergone several major revisions\u2014in 1994, 2000, 2008, and 2015\u2014each aimed at strengthening its effectiveness and applicability in an ever-changing world.<\/p><p style=\"font-weight: 400;\">Adopted as a national standard by most countries, ISO 9001 is now used by more than one million organizations worldwide. It is a strategic choice for structuring, improving, and demonstrating the effectiveness of internal processes. In many industrial sectors, it also plays a central role in procurement strategies and is often integrated into product certification programs or regulatory requirements.<\/p><p style=\"font-weight: 400;\">Since the 2000 edition, and even more so in the 2008 and 2015 editions, the active involvement of senior management has become a key success factor in the implementation of a quality management system. Multiple surveys have confirmed that the success or failure of such a system depends largely on management commitment. The 2015 edition, in particular, reinforces this requirement by placing leadership at the heart of the system, emphasizing the importance of a sustainable quality culture supported by all staff.<\/p><p style=\"font-weight: 400;\">The benefits of ISO 9001 are numerous: continuous improvement, increased customer satisfaction, better risk management, and enhanced credibility with partners and markets. It provides a proven framework for implementing a systematic approach to quality, aligned with the organization's strategic objectives.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9eca428 e-flex e-con-boxed e-con e-parent\" data-id=\"9eca428\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92c0adf elementor-widget elementor-widget-spacer\" data-id=\"92c0adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f65849f elementor-widget elementor-widget-heading\" data-id=\"f65849f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our various training courses offered on the subject<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b2f14d elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"0b2f14d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a9788 elementor-widget elementor-widget-n-accordion\" data-id=\"20a9788\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3420\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-3420\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> ISO 9001 explained: What you need to know \u2013 50 minutes <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3420\" class=\"elementor-element elementor-element-63f872a e-con-full e-flex e-con e-child\" data-id=\"63f872a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7153d elementor-widget elementor-widget-text-editor\" data-id=\"9e7153d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Would you like to better understand ISO 9001 and its potential impact on your organization? This webinar, lasting approximately 50 minutes, is designed to give you a clear, structured, and accessible overview of this essential quality management standard.<\/p><h6><strong>Course Objective<\/strong><\/h6><p style=\"font-weight: 400;\">Understand the essential basics of the ISO 9001 standard, whether you are in the discovery phase, implementation phase, or maintenance phase of certification.<\/p><h6><strong>Target audience<\/strong><\/h6><p style=\"font-weight: 400;\">Executives, quality managers, consultants, process managers, or anyone else involved in organizational performance.<\/p><h6><strong>Content Elements<\/strong><\/h6><ul><li>Introduction \u2013 Why is ISO 9001 so widespread?<\/li><li>What is ISO 9001? \u2013 Origins, objectives, and scope<\/li><li>Fundamental principles \u2013 The pillars of quality management<\/li><li>Key requirements of the standard \u2013 What the standard requires<\/li><li>Benefits for the organization \u2013 Operational efficiency, credibility, performance<\/li><li>Conclusion \u2013 Summary and Q&amp;A session<\/li><\/ul><h6><strong>Notes<\/strong><\/h6><p>Take advantage of the question period to talk directly with our expert and clarify your specific issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3421\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3421\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Customer complaints: why are they an opportunity? \u2013 50 minutes  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3421\" class=\"elementor-element elementor-element-da478ad e-con-full e-flex e-con e-child\" data-id=\"da478ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37104e3 elementor-widget elementor-widget-text-editor\" data-id=\"37104e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Customer complaints are opportunities to improve the products, services, and processes of any organization. They are levers for continuous improvement when transformed into action plans, promoting greater customer loyalty and better business performance.<\/p><p style=\"font-weight: 400;\">This webinar, lasting approximately 40 minutes, will introduce you to the benefits of implementing a customer complaint handling system. You will be able to improve the customer experience by listening to your customers, collecting and analyzing complaints, and implementing a complaint handling system using an action plan that promotes greater business performance, better reputation management, and customer loyalty.<\/p><p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To understand, implement, and maintain customer complaint management as a performance lever, register now!<\/span><\/p><h6><strong>Course Objective<\/strong><\/h6><p style=\"font-weight: 400;\">Turn customer complaints into opportunities for continuous improvement<\/p><h6><strong>Target audience<\/strong><\/h6><p style=\"font-weight: 400;\">All types of organizations, sales managers, customer service managers, members of management.<\/p><h6><strong>Content Elements<\/strong><\/h6><ul><li>Better customer experience thanks to the complaint handling system<\/li><li>Facilitate customer returns<\/li><li>Define a clear process for handling customer complaints (policy, customer access, processing)<\/li><li>Train and raise awareness among staff<\/li><li>Complaint management system<\/li><li>Involve all levels of the organization in the complaint process and follow-up.\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3422\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3422\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can stakeholders affect my business? \u2013 50 minutes  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3422\" class=\"elementor-element elementor-element-386de29 e-con-full e-flex e-con e-child\" data-id=\"386de29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b5292c elementor-widget elementor-widget-text-editor\" data-id=\"9b5292c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">This webinar, lasting approximately 50 minutes, will equip you to understand the role and influence of stakeholders on your company's decisions and performance. It explores the types of stakeholders, their mechanisms of influence (economic, social, regulatory, etc.), and the tools to identify, analyze, and manage them effectively. Through case studies, participants will learn how to integrate these issues into organizational strategy.<\/p><p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To proactively and responsibly manage stakeholder relations, sign up now.<\/span><\/p><h6><strong>Course Objective<\/strong><\/h6><p style=\"font-weight: 400;\">The objective of this training is to understand who the stakeholders are, identify the influence they can exert on your organization, and learn how to effectively manage relationships, requirements, and expectations of these parties. This will enable you to guide your business strategy by controlling their potential impact.<\/p><h6><strong>Target audience<\/strong><\/h6><p style=\"font-weight: 400;\">Senior management, board members, managers, CSR officers, organizational development consultants from all types of organizations.<\/p><h6><strong>Content Elements<\/strong><\/h6><ul><li>Introduction to interested parties<\/li><li>Mechanism of influence<\/li><li>Communication and engagement<\/li><li>Strategic integration\u00a0<\/li><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3423\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3423\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Management awareness \u2013 ISO 9001: 2015\n\u2013 3,5 hours <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3423\" class=\"elementor-element elementor-element-93bdf1a e-con-full e-flex e-con e-child\" data-id=\"93bdf1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e1659e elementor-widget elementor-widget-text-editor\" data-id=\"0e1659e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Multiple surveys have revealed that the success or failure of implementing a quality management system depends largely on the involvement, or lack thereof, of senior management.<\/p><p><span style=\"font-weight: 400;\">This has been particularly true since the 2000 edition of the standards, which requires active participation from the organisation's management. This was confirmed in the 2008 edition and significantly reinforced in the 2015 edition.<\/span><\/p><h6><strong>Course Objective<\/strong><\/h6><p style=\"font-weight: 400;\">Raise participants' awareness of the changes made in the 2015 edition of the ISO 9001 standard, particularly with regard to:<\/p><ul><li>Provide a brief overview of what, when, and how of this standard.<\/li><li>Provide an overview of the changes between the 2008 and 2015 editions and highlight their general rationale<\/li><li><span style=\"font-weight: 400;\">Explore the significance and impact of the main changes, particularly those that are of particular interest to the management of organisations.<\/span><\/li><\/ul><h6><strong>Target audience<\/strong><\/h6><p>This course is intended for company directors and managers who want to understand the requirements of the new edition of the standards. Particularly regarding the strategic aspects of the quality management system and their roles and responsibilities within that management system.<\/p><h6><strong>Content Elements\u00a0<\/strong><\/h6><p style=\"font-weight: 400;\">The course presents the new general structure of the standard, which complies with a framework now applicable to all ISO management system standards. The course then explores the following aspects in greater depth:<\/p><ul><li>From a strategic perspective, understanding the organisation and its context, and understanding the needs and expectations of interested parties;<\/li><li>Leadership and commitment from management;<\/li><li>The enhanced process approach and the risk (and opportunity) approach, now explicitly defined and systematically applied;<\/li><li>Organisational knowledge management;<\/li><li><span style=\"font-weight: 400;\">The concept of improvement, which still includes continuous improvement, but has now been considerably broadened.<\/span><\/li><\/ul><h6><strong>Notes<\/strong><\/h6><p style=\"font-weight: 400;\">This course is tailored to each client's specific issues and is only offered as a private session.<\/p><p><span style=\"font-weight: 400;\">The duration of the course is generally 3 to 4 hours, but can be up to 8 hours, depending on the client's needs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e954cf elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6e954cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/www.accademia.com\/wp-content\/uploads\/2026\/03\/SEN-9001-PLAN2.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Downloadable Lesson Plan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3424\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3424\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Understanding ISO 9001: 2015 \u2013 7 hours <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3424\" class=\"elementor-element elementor-element-f08f041 e-con-full e-flex e-con e-child\" data-id=\"f08f041\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ea603 elementor-widget elementor-widget-text-editor\" data-id=\"f8ea603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The course is relevant regardless of the size and nature of the organisations' activities.<\/p><h6><strong>Course Objective<\/strong><\/h6><p>This course aims to help participants develop a solid understanding of each of the clauses in ISO 9001:2015, how they are interrelated to create a dynamic quality management system that contributes to the achievement of the organisation's quality objectives in line with its strategic objectives.<\/p><h6><strong>Target audience<\/strong><\/h6><p>This course is primarily aimed at management personnel and, more generally, any staff who want to learn about and understand the standard, or staff who, although already somewhat familiar with the standard, want to refresh their understanding of the requirements, particularly considering the recent new edition of the standard.<\/p><h6><strong>Content Elements<\/strong><\/h6><p style=\"font-weight: 400;\">The course covers the following material:<\/p><ul><li>Concepts and definitions<\/li><li>Carrying out operational activities<\/li><li>Support<\/li><li>Performance evaluation and improvement<\/li><li>Organisational Context and Planning<\/li><li>Leadership<\/li><li><span style=\"font-weight: 400;\">Summary and conclusion<\/span><\/li><\/ul><h6><strong>Notes<\/strong><\/h6><p>Our instructors are recognised for their skills, regulatory knowledge, extensive practical experience and teaching expertise. They know how to create a dynamic and friendly atmosphere. They engage participants through questions and answers, exercises, examples and discussions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb11b62 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"bb11b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/www.accademia.com\/wp-content\/uploads\/2025\/11\/COM-9001-PLAN.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Downloadable Lesson Plan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b6577 elementor-widget elementor-widget-spacer\" data-id=\"43b6577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd17e5c e-flex e-con-boxed e-con e-parent\" data-id=\"dd17e5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-313c43c e-con-full e-flex e-con e-child\" data-id=\"313c43c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-163c5a5 e-con-full e-flex e-con e-child\" data-id=\"163c5a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-320a8c2 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"320a8c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInRight&quot;,&quot;animation_mobile&quot;:&quot;none&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-317e6c8 elementor-widget elementor-widget-heading\" data-id=\"317e6c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What if it wasn't exactly training you needed?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50417e4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"50417e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a03e2d8 elementor-widget elementor-widget-text-editor\" data-id=\"a03e2d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Beyond knowledge development, we also offer personalized support: assistance in obtaining your certification, maintenance of your management system with an experienced part-time resource, or strategic support to improve your processes.<\/p><p>Whatever your situation, we are here to help you move forward effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56d9496 e-con-full e-flex e-con e-child\" data-id=\"56d9496\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-5244a1b e-con-full e-flex e-con e-child\" data-id=\"5244a1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30f3c82 elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"30f3c82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/CONTACT\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">LET'S DISCUSS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f4492f e-con-full e-flex e-con e-child\" data-id=\"7f4492f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9158ba elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d9158ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.accademia.com\/en\/services\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">OUR SERVICES<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-995d0e5 elementor-widget elementor-widget-spacer\" data-id=\"995d0e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25181e9 elementor-widget elementor-widget-spacer\" data-id=\"25181e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>La gestion de la qualit\u00e9 selon la norme ISO 9001 &lt; Retour \u00e0 la page pr\u00e9c\u00e9dente La norme ISO 9001 : un pilier mondial de la gestion de la qualit\u00e9 Publi\u00e9e pour la premi\u00e8re fois en 1987 par l\u2019Organisation internationale de normalisation (ISO), la norme ISO 9001 fait partie de la famille des normes ISO [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3567","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/pages\/3567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/comments?post=3567"}],"version-history":[{"count":204,"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/pages\/3567\/revisions"}],"predecessor-version":[{"id":5656,"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/pages\/3567\/revisions\/5656"}],"wp:attachment":[{"href":"https:\/\/www.accademia.com\/en\/wp-json\/wp\/v2\/media?parent=3567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}