{"id":4461,"date":"2025-10-07T14:05:05","date_gmt":"2025-10-07T19:05:05","guid":{"rendered":"https:\/\/www.accademia.com\/?page_id=4461"},"modified":"2026-03-12T10:14:30","modified_gmt":"2026-03-12T15:14:30","slug":"processus","status":"publish","type":"page","link":"https:\/\/www.accademia.com\/fr\/processus\/","title":{"rendered":"Processus"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4461\" class=\"elementor elementor-4461\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c1c3e e-flex e-con-boxed e-con e-parent\" data-id=\"49c1c3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01e6a3b elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"01e6a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ccb69a elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"8ccb69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7db521e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7db521e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">La gestion par processus : une approche strat\u00e9gique pour la performance durable<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7af5a1a elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"7af5a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-096573d elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"096573d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aff50d2 e-flex e-con-boxed e-con e-parent\" data-id=\"aff50d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb8a5e6 elementor-widget elementor-widget-button\" data-id=\"eb8a5e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.accademia.com\/services\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&lt; Retour \u00e0 la page pr\u00e9c\u00e9dente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff23714 elementor-widget elementor-widget-spacer\" data-id=\"ff23714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e970670 elementor-widget elementor-widget-heading\" data-id=\"e970670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vers une organisation plus coh\u00e9rente, efficace et r\u00e9siliente <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b29ce34 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"b29ce34\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b907e4 elementor-widget elementor-widget-text-editor\" data-id=\"8b907e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Dans un environnement d\u2019affaires en constante \u00e9volution, les organisations performantes ne se contentent plus de g\u00e9rer des t\u00e2ches ou des d\u00e9partements de mani\u00e8re isol\u00e9e. Elles adoptent une vision transversale de leurs activit\u00e9s, centr\u00e9e sur les processus. Cette approche, appel\u00e9e gestion par processus, permet de structurer les op\u00e9rations autour de la valeur ajout\u00e9e pour le client, en favorisant la coh\u00e9rence, l\u2019efficacit\u00e9 et l\u2019am\u00e9lioration continue.<\/p><p style=\"font-weight: 400;\">Un processus est une s\u00e9quence d\u2019activit\u00e9s interreli\u00e9es qui transforme des intrants en r\u00e9sultats attendus. En identifiant, cartographiant et pilotant ces processus, les entreprises gagnent en clart\u00e9 organisationnelle, r\u00e9duisent les silos, et facilitent la collaboration entre les \u00e9quipes. Cette d\u00e9marche devient un levier puissant pour aligner les objectifs op\u00e9rationnels avec la strat\u00e9gie globale.<\/p><p style=\"font-weight: 400;\">La gestion par processus ne se limite pas \u00e0 une documentation technique. Elle repose sur une culture de responsabilisation, o\u00f9 chaque acteur comprend son r\u00f4le dans la cha\u00eene de valeur. Elle permet \u00e9galement de mieux ma\u00eetriser les risques, d\u2019optimiser les ressources et de r\u00e9pondre plus rapidement aux exigences des clients et des parties int\u00e9ress\u00e9es.<\/p><p style=\"font-weight: 400;\">Adopter cette approche, c\u2019est choisir de piloter son organisation avec rigueur, agilit\u00e9 et transparence. C\u2019est aussi se donner les moyens de mesurer la performance, d\u2019identifier les opportunit\u00e9s d\u2019am\u00e9lioration et de soutenir l\u2019innovation. En somme, la gestion par processus est une cl\u00e9 essentielle pour b\u00e2tir une organisation r\u00e9siliente, comp\u00e9titive et orient\u00e9e vers l\u2019excellence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9eca428 e-flex e-con-boxed e-con e-parent\" data-id=\"9eca428\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92c0adf elementor-widget elementor-widget-spacer\" data-id=\"92c0adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f65849f elementor-widget elementor-widget-heading\" data-id=\"f65849f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nos diff\u00e9rentes formations offertes sur le sujet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b2f14d elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"0b2f14d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a9788 elementor-widget elementor-widget-n-accordion\" data-id=\"20a9788\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3420\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-3420\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> G\u00e9rer par processus pour sortir des silos \u2013 50 minutes  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3420\" class=\"elementor-element elementor-element-63f872a e-con-full e-flex e-con e-child\" data-id=\"63f872a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7153d elementor-widget elementor-widget-text-editor\" data-id=\"9e7153d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Les processus traversent les diff\u00e9rents d\u00e9partements et \u00e9quipes. En travaillant sur les processus, les \u00e9quipes d\u00e9veloppent une compr\u00e9hension plus globale de l\u2019entreprise et de ses objectifs permettant de sortir des silos en favorisant la collaboration et une plus grande efficacit\u00e9 op\u00e9rationnelle.<\/p><p style=\"font-weight: 400;\">Ce webinaire d\u2019une dur\u00e9e approximative de 50 minutes vous pr\u00e9sentera les avantages et inconv\u00e9nients de la gestion par processus, afin que vous soyez en mesure de cr\u00e9er strat\u00e9giquement et avec m\u00e9thode une plus grande coh\u00e9rence et performance organisationnelle en tant que gestionnaire.<\/p><p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pour comprendre, mettre en place et maintenir la gestion par processus et en faire un levier de performance, inscrivez-vous!<\/span><\/p><h6><strong>Objectif<\/strong><\/h6><p style=\"font-weight: 400;\">Comprendre la gestion par processus, ses avantages et pouvoir la mettre en \u0153uvre.<\/p><h6><strong>Client\u00e8le vis\u00e9e<\/strong><\/h6><p style=\"font-weight: 400;\">Cette formation s\u2019adresse \u00e0 tous types d\u2019organisation, plus sp\u00e9cifiquement \u00e0 tous les gestionnaires ou membres de la direction.<\/p><h6><strong>\u00c9l\u00e9ments de contenu<\/strong><\/h6><ul><li>Introduction<\/li><li>D\u00e9finition de processus<\/li><li>Objectifs de la gestion par processus<\/li><li>Cartographie, analyse et am\u00e9liorations des processus<\/li><li>Mise en \u0153uvre, suivi et ma\u00eetrise<\/li><li><span style=\"font-weight: 400;\">Conclusion<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3421\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3421\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> La cartographie des processus pour les nuls \u2013 50 minutes  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3421\" class=\"elementor-element elementor-element-da478ad e-con-full e-flex e-con e-child\" data-id=\"da478ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37104e3 elementor-widget elementor-widget-text-editor\" data-id=\"37104e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">La cartographie des processus est un outil essentiel pour visualiser, comprendre et optimiser les activit\u00e9s d\u2019une organisation.<\/p><p style=\"font-weight: 400;\">Ce webinaire d\u2019une dur\u00e9e approximative de 50 minutes vous pr\u00e9sentera les bases de la cartographie des processus, les \u00e9tapes cl\u00e9s pour la r\u00e9aliser efficacement, ainsi que des exemples concrets d\u2019application, afin que vous soyez en mesure de visualiser, comprendre et am\u00e9liorer vos processus internes en tant que professionnel ou gestionnaire impliqu\u00e9 dans la performance organisationnelle.<\/p><p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Inscrivez-vous d\u00e8s maintenant pour d\u00e9mystifier la cartographie des processus et en faire un outil strat\u00e9gique dans votre quotidien!<\/span><\/p><h6><strong>Objectif<\/strong><\/h6><p>Comprendre les principes fondamentaux de la cartographie des processus et \u00eatre en mesure de cr\u00e9er une repr\u00e9sentation claire et utile d\u2019un processus, dans le but d\u2019identifier les opportunit\u00e9s d\u2019am\u00e9lioration et de faciliter la communication au sein de l\u2019organisation.<\/p><h6><strong>Client\u00e8le vis\u00e9e<\/strong><\/h6><p>Ce webinaire s\u2019adresse \u00e0 toute personne souhaitant mieux comprendre les processus organisationnels, incluant les gestionnaires, les responsables qualit\u00e9, les consultants, les employ\u00e9s impliqu\u00e9s dans l\u2019am\u00e9lioration continue, ainsi que les entrepreneurs et les professionnels de tous secteurs.<\/p><h6><strong>\u00c9l\u00e9ments de contenu<\/strong>\u00a0<\/h6><ul><li>Introduction \u00e0 la cartographie des processus<\/li><li>Types de cartographie et leurs usages<\/li><li>Symboles et conventions de base<\/li><li>\u00c9tapes pour construire une cartographie efficace<\/li><li><span style=\"font-weight: 400;\">Conclusion et pistes d\u2019application<\/span><\/li><\/ul><h6><strong>Notes<\/strong><\/h6><ul><li>Aucune connaissance pr\u00e9alable n\u2019est requise.<\/li><li>Une p\u00e9riode de questions est pr\u00e9vue \u00e0 la fin du webinaire.<\/li><li><span style=\"font-weight: 400;\">Ce webinaire peut servir d\u2019introduction \u00e0 des formations plus avanc\u00e9es sur les normes ISO ou l\u2019am\u00e9lioration des processus.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3422\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3422\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cartographie des processus \u2013 14 heures  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3422\" class=\"elementor-element elementor-element-386de29 e-con-full e-flex e-con e-child\" data-id=\"386de29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b5292c elementor-widget elementor-widget-text-editor\" data-id=\"9b5292c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours permet de comprendre les fondements de la cartographie des processus, d\u2019en ma\u00eetriser les outils et de savoir comment l\u2019utiliser pour am\u00e9liorer la performance organisationnelle.<\/p><h6><strong>Objectif<\/strong><\/h6><p>\u00c9laborer une cartographie des processus claire et pertinente pour soutenir l\u2019analyse, l\u2019am\u00e9lioration et la gestion des activit\u00e9s de son organisation.<\/p><h6><strong>Client\u00e8le vis\u00e9e<\/strong><\/h6><p>Responsables qualit\u00e9, gestionnaires, analystes d\u2019affaires, consultants, auditeurs internes<\/p><h6><strong>\u00c9l\u00e9ments de contenu<\/strong><\/h6><ol><li style=\"font-weight: 400;\">Introduction \u00e0 la cartographie des processus<\/li><li style=\"font-weight: 400;\">D\u00e9finition et typologie des processus<\/li><li style=\"font-weight: 400;\">Identification des processus cl\u00e9s<\/li><li style=\"font-weight: 400;\">M\u00e9thodes de repr\u00e9sentation graphique<\/li><li style=\"font-weight: 400;\">Collecte et validation de l\u2019information<\/li><li style=\"font-weight: 400;\">Analyse des processus et identification des am\u00e9liorations<\/li><li style=\"font-weight: 400;\">Int\u00e9gration dans le syst\u00e8me de management<\/li><li><span style=\"font-weight: 400;\">Conclusion et mise en pratique<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3feaa8f elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3feaa8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/www.accademia.com\/wp-content\/uploads\/2026\/03\/PRO-CARTO-PLAN.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Plan de cours t\u00e9l\u00e9chargeable<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3423\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3423\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pilote de processus \u2013 14 heures  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3423\" class=\"elementor-element elementor-element-93bdf1a e-con-full e-flex e-con e-child\" data-id=\"93bdf1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e1659e elementor-widget elementor-widget-text-editor\" data-id=\"0e1659e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cette formation aborde la gestion des processus, en expliquant les \u00e9tapes cl\u00e9s pour les piloter efficacement. Elle couvre les outils et techniques n\u00e9cessaires pour optimiser les performances et assurer un suivi rigoureux. Les participants apprendront \u00e0 analyser, planifier et am\u00e9liorer les processus au sein de leur organisation.<\/p><h6><strong>Objectif<\/strong><\/h6><p>\u00c0 la suite de cette formation, les participants seront en mesure de piloter efficacement un processus en favorisant son optimisation afin d\u2019atteindre les objectifs strat\u00e9giques de l\u2019organisation.<\/p><h6><strong>Client\u00e8le vis\u00e9e<\/strong><\/h6><p>Cette formation s\u2019adresse \u00e0 toute personne ayant \u00e0 piloter un processus, que ce soit en tant que gestionnaire, responsable qualit\u00e9 ou comme membre de la direction.<\/p><h6><strong>\u00c9l\u00e9ments de contenu\u00a0<\/strong><\/h6><p style=\"font-weight: 400;\">La formation traitera, entre autres des aspects suivants :<\/p><ul><li>La d\u00e9marche qualit\u00e9<\/li><li>La description d\u2019un processus<\/li><li>La cartographie des processus<\/li><li><span style=\"font-weight: 400;\">La gestion et l\u2019am\u00e9lioration d\u2019un processus<\/span><\/li><\/ul><h6 style=\"font-weight: 400;\"><strong>Notes<\/strong><\/h6><p>Il n\u2019existe pas de conditions acad\u00e9miques pr\u00e9alables pour ce cours. Cependant, des connaissances ou une certaine exp\u00e9rience en gestion faciliteront grandement l\u2019appropriation des concepts et des techniques pr\u00e9sent\u00e9s.<\/p><p style=\"font-weight: 400;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e954cf elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6e954cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/www.accademia.com\/wp-content\/uploads\/2026\/03\/PRO-PILOT-PLAN.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Plan de cours t\u00e9l\u00e9chargeable<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b6577 elementor-widget elementor-widget-spacer\" data-id=\"43b6577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd17e5c e-flex e-con-boxed e-con e-parent\" data-id=\"dd17e5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-313c43c e-con-full e-flex e-con e-child\" data-id=\"313c43c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-163c5a5 e-con-full e-flex e-con e-child\" data-id=\"163c5a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-320a8c2 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"320a8c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInRight&quot;,&quot;animation_mobile&quot;:&quot;none&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-317e6c8 elementor-widget elementor-widget-heading\" data-id=\"317e6c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Et si ce n'\u00e9tait pas exactement de la formation dont vous aviez besoin?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50417e4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"50417e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a03e2d8 elementor-widget elementor-widget-text-editor\" data-id=\"a03e2d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Au-del\u00e0 du d\u00e9veloppement des connaissances, nous proposons \u00e9galement un accompagnement personnalis\u00e9 : un soutien pour obtenir votre certification, le maintien de votre syst\u00e8me de gestion avec une ressource exp\u00e9riment\u00e9e \u00e0 temps partiel, ou encore un appui strat\u00e9gique pour am\u00e9liorer vos processus.<\/p><p>Quelle que soit votre situation, nous sommes l\u00e0 pour vous aider \u00e0 avancer efficacement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56d9496 e-con-full e-flex e-con e-child\" data-id=\"56d9496\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-5244a1b e-con-full e-flex e-con e-child\" data-id=\"5244a1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30f3c82 elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"30f3c82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/CONTACT\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PARLONS-NOUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f4492f e-con-full e-flex e-con e-child\" data-id=\"7f4492f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9158ba elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d9158ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.accademia.com\/services\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">NOS SERVICES<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-995d0e5 elementor-widget elementor-widget-spacer\" data-id=\"995d0e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25181e9 elementor-widget elementor-widget-spacer\" data-id=\"25181e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La gestion par processus : une approche strat\u00e9gique pour la performance durable &lt; Retour \u00e0 la page pr\u00e9c\u00e9dente Vers une organisation plus coh\u00e9rente, efficace et r\u00e9siliente Dans un environnement d\u2019affaires en constante \u00e9volution, les organisations performantes ne se contentent plus de g\u00e9rer des t\u00e2ches ou des d\u00e9partements de mani\u00e8re isol\u00e9e. Elles adoptent une vision transversale [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4461","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/pages\/4461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/comments?post=4461"}],"version-history":[{"count":23,"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/pages\/4461\/revisions"}],"predecessor-version":[{"id":5604,"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/pages\/4461\/revisions\/5604"}],"wp:attachment":[{"href":"https:\/\/www.accademia.com\/fr\/wp-json\/wp\/v2\/media?parent=4461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}